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Shipping & Returns

SHIPPING INFORMATION

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UK:

I offer standard UK shipping via Hermes, this is at a cost of £5 which covers the postage of your item plus packaging fees.


**Please allow a few days for orders to be received, processed, packaged and ready to post out. My storage facility is away from my home & I have to pick the stock up from there, package the orders, process them with the shipping company, get them to a drop off store ready for Hermes to collect. This is around a full time job so please appreciate that it won't be as quick as huge companies like Amazon, Asos etc :) I am an individual person running this store alone around my job. Thankyou!!**


Parcels will typically reach the recipient within 2-4 working days after myHermes have collected it from the drop-off shop. 


Delivery to remote areas of the UK such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 7 working days.
Please allow 7 working days from the date of dispatch before querying a delivery.
If you have any questions regarding when your parcel will arrive please send an email, along with your order number to: ABIHACKSTORE@HOTMAIL.COM

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INTERNATIONAL:

International orders are posted via UK Royal Mail tracked & signed for. I post to the following countries:
AUSTRALIA
BELGIUM
CANADA
FRANCE
GERMANY
GREECE
GUERNSEY
IRELAND
ISLE OF MAN
ITALY
JERSEY
LUXEMBOURG
NERTHERLANDS
NEW ZEALAND
SPAIN
SWEDEN
SWITZERLAND
UNITED STATES

All orders to Europe aim to deliver in 3-5 working days from the date of dispatch
All other locations aim to deliver within 7 days.

If you parcel does not arrive within 10 days of ordering, please contact me via email at : ABIHACKSTORE@HOTMAIL.COM

Thanks! 


RETURNS INFO FOR UK & INTERNATIONAL ORDERS:

If you need to return anything, below you will find the guidelines to make returning items as easy as possible.

- You have 14 days from the day you receive your order for UK customers, & 28 days for International customers, to send something back to me. Unfortunately, I cannot accept returns after this time frame.
- No packaging? No worries! Just send your items back to me in a waterproof, non see-through sealable bag.
- The item must be returned with no makeup stains, marks, rips or pulls of garments & the swing tag must still be intact.
- I do not offer an exchange facility. Simply return your item(s) and re-order through the website for the correct size.

How do I return?

- Email me at: ABIHACKSTORE@HOTMAIL.COM with your order no, & reason for return & I can forward you the returns address.


- Bag your item up as securely as possible (preferably in the same condition it arrived to you in) including your return note that arrived in your order (if you don't have this please contact me via email & I will email you another over for you to print), please fill out the information at the bottom and include in your return order.


- Return your parcel back with your choice of mail service, for UK customers Royal Mail, or Hermes are great options. Please make sure you send it via tracked delivery otherwise there will be no proof the item was sent back to me. (This will ensure you are covered. You can also pay for additional insurance to be extra safe).

- International customers, the same applies as above, but use your mail service of choice that you trust- insurance is advised as it will be travelling a long way in some cases & parcels going missing are more likely.


- Once your item is posted, please email the above address with your tracking reference so I can track your return delivery.


How long will my refund take?

- A typical refund can usually take 5-10 days but can also take anything up to 21 days for UK customers, & 28 days for International customers, from you returning your goods back to me, them being processed & the money arriving back in your bank account.

- I will make sure to keep you in the loop & contact you when the parcel has arrived back to me, and again when the refund has been processed. I do not refund shipping charges.